Returns & Refunds

Thank you for shopping on our website

– if you are not 100% satisfied with your purchase, we’re here to help.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of order.

Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below)

Returns Policy

Return Window(When you need to initiate a return request, please contact customer service mail to [email protected])

You can return your product anytime within 90 days(If the order purchased at December 1st to December 31st, you can return extend to 120 days.) after you receiving it for an exchange or refund (not including the product handling & shipping fee, ) subject to the following conditions:

• The product is in its original packaging. (Included: Mahjong sets, Accessories, Chess sets, Checkers sets, Go game sets, Playing cards and all other products. Except Virtual Items,such as GIFT CARDS).
• You have the receipt, order confirmation or proof of purchase from this website
• We are unable to accept returns of purchases made from third-party retailers.
• The product was purchased within the last 90 days.
• Products that do not meet these criteria will not be considered for return.

If the purchaser is returning for the following reasons:

• Better price found
• Changed mind
• Doesn’t fit
• No longer needed
• Ordered wrong item

RETURN FEE ABOUT 50% PRICE OF PRODUCTS.

We don’t accept return the Virtual Items(Gift cards).  If the purchaser ask is returning for the following reasons:

• Bought the wrong amount.
• My family or friends don’t accept my gifts.
• I regret bought it.

Please contact us at [email protected] to initiate a return and refund.

Refund Policy

Your refund will be processed 24-48 hours after receipt of the returned item, Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (in your credit card or PayPal account).

Damaged Items

If you receive a damaged product(Included: Mahjong sets, Accessories, Chess sets, Checkers sets, Go game sets, Playing cards and all other products – anything from us), please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team.

Incorrect Item Sent 

If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team.

Order Not Received 

If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team.

Please contact us at [email protected] to initiate a return.

This return policy is subject to change at any time.