VICTORIOUSLEAF™️ Team is Here to Help!
Our team has a treasure trove of PRESERVED ideas wisdom!
Retail: Visa, Mastercard, PayPal, PayPal Credit, America Express.
Custom or Wholesale:
We accept T/T, If the normal goods, We accept the 30% deposit and 70% balance before shipment. If customized, We will accept 50% deposit and the 50% balance before shipment.
Absolutely… in fact, over 1/5 of the DRIED FLOWERS & PLANTS we sell are gifts. Just tell us the name and postal address of the lucky person, and we’ll send it to them in its own beautiful recycled gift box. When you check out, you can even get us to insert a personalized message that our team will handwrite it on a beautiful card. And no… we won’t put anything in the box showing how much it cost. That will be emailed to you.
It is extremely tricky for us to locate an order on our warehouse floor after it has already been processed. Once orders are processed, they are packed into a very large bin, awaiting courier collection. We are talking hundreds of parcels at times! We kindly ask that you check over your order completely – items in cart and shipping details, to ensure all is correct before proceeding to checkout. Once your order has been processed, we are unable to make any changes.
If you would like to swap out PRESERVED FLOWERS on your order, you will need to send the item back to our warehouse in order to process an exchange. Once we receive your item, we will be in contact to either issue a refund or exchange. Please head to our return policy for more information on returns policy here.
There may be slight color discrepancies between the actual product and the images displayed on our website. This is due to variations in display device specifications—such as screen resolution and brand—and we are unable to offer replacements based on this reason.
All products are handmade; therefore, please kindly understand that slight variations—such as in the actual size of petals or the length of stems—may occur.
We aim to process your order within 24 hours of receiving it Monday-Friday. Once your order has left our warehouse, you will receive an email with track and trace information for you to monitor your PRESERVED FLOWERS’s journey. Depending on the shipping option you choose, your order will ship at 2-5 business day. If your order consists of weight more than 2 kg, due to weight restrictions, your PRESERVED FLOWERS will be shipped via USPS FedEx or CHINA POST. Please note, this service takes slightly longer. Please note, if you have placed your order on a Friday after 2PM EST, your order will ship out on the following Monday.
When the products are shipping for free, Delivery time needs about 5 – 10 workdays for small(Length+Width+Height＜90CM, Weight＜2KG) package.
15 workdays for large(＞2KG) package. If you need to choose a paid express delivery mode, in order to receive your order as soon as possible, please consult us before placing an order, The premise is to comply with our shipping policy.
Generally, only large parcels will show this status. Because all large parcels are sent by FedEx Ocean Shipping or Fast boat shipping, after reaching customs and clearing customs, Then will be delivered by USPS, UPS or FedEx, and the tracking number will show all the detailed information.
NOTE: This usually happens with large or heavy packages
All our US, CA orders are shipped with either USPS, FedEx or DHL and Global orders with USPS. Free shipping products will be shipped by E-pack, YunTu.
Sure, you can. You just have to place an order for each address separately. Shipping fees will apply for each order placed, and we cannot offer our Free Mini on orders placed separately that are under 2 units. If you would like to receive the mini “GIFTS”, you will need to ensure your order is shipping to the same address.
To receive alerts, provide delivery instructions, schedule a delivery, or deliver to another address,
Fedex: you can create a complimentary account with FedEx here to manage your delivery: https://www.fedex.com/apps/fdmenrollment/
DHL: simply click on the “Request Status Updates” button on the DHL Web track screen and input your email address.
UPS: simply click on the “TRACK” button on the DHL Web track screen and input the tracking number. https://ups.com
Other Shipping Ways: Please tracking at: https://17track.net/en/
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Once your order has gone through our system, it is extremely difficult for us to locate the parcel on our warehouse floor and manually change the address details. We kindly ask that you fully check your address details are correct before proceeding to checkout. For DHL Standard Shipping there is nothing further we can do. For Fedex Express Shipping, if you still require a change of address, you must sign up with FedEx Delivery Manager, and request a change of address on delivery at a cost of $5.55 per package. Other shipping ways if the product shipped already, address change impossible.
Yes! Please note though, for purchases outside the US and CA, We are not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.
The Courier will contact you so you can rearrange delivery.
Please ensure to use a physical address for delivery. Should you use a PO box, USPS, FedEx and DHL are unable to deliver use a ground delivery service and our standard shipping timeframes cannot apply. Shipping times vary with ground delivery and do take significantly longer to deliver so we highly recommend using a physical address and not a PO box.
What are you waiting for?
